01
Peak-hour calls are all the same five questions
Class times, membership tiers, trial offers, parking, cancellation windows. Answered constantly, and never worth interrupting a class for.
Class capacity, membership options, and the pause request that sits unread for a week. This agent keeps the schedule moving, answers membership questions in your voice, and catches the members who are about to quietly stop coming.
$180
Average client value
24/7
Class and membership enquiries
<30s
Answer speed
None of these are technology problems. They are staffing problems that happen at inconvenient hours.
01
Class times, membership tiers, trial offers, parking, cancellation windows. Answered constantly, and never worth interrupting a class for.
02
A holiday pause becomes a cancellation becomes a lapse. Nobody notices until the revenue is already gone.
03
Someone enquires, doesn't book immediately, and never hears from you again. That lead was expensive to win and you let it walk.
04
A text chain with twenty people, every week, to fill eight spots.
Not a greeting and a transfer. This is the whole conversation, including the part where a general-purpose assistant would have given up and told the caller to ring back.
Sample call
A prospective member calls at 8:40pm asking about the unlimited plan.
Outcome — Trial booked · membership explained · reminder scheduled
These are the calls that reach a voicemail box in your business. After deployment, none of them do.
Class type, instructor, level and time, with waitlist handling that fills cancellations automatically.
Tier differences, freeze and pause policies, guest passes and what happens if someone needs to travel for work.
Offers explained, and every unconverted enquiry followed up on a schedule you control instead of never.
Processes the request, checks the policy, offers the alternative the member is more likely to accept, and confirms in writing.
Day passes, towel service, class capacity and what to bring — the details that stop people booking at all.
Notices members whose attendance is dropping and offers a catch-up before they formally cancel.
Modelled on the same baselines the ROI calculator uses, so you can change the inputs there and see the same curve.
Modelled outcome
Around $6,400 a month — and the lapse-prevention work keeps renewals that were previously slipping quietly.
These are conservative baselines, not a promise. Run your own numbers in the calculator — every field is editable and nothing is gated.
Class bookings, memberships and trial-session questions answered around the clock. Every deployment starts by replaying the calls your business already receives, so the agent is configured around your actual volume and phrasing rather than a generic script.
Sector-specific notes. The full control set, including sub-processors and regional residency, is on the security page.
Injury notes and health screening responses are handled as protected information with restricted access and retention you control.
Injury assessment and personalised program design are always referred to an instructor. The agent handles logistics, not judgement.
Pricing, freezes and cancellation terms come from your actual policy document, so nobody is surprised at renewal.
Yes, and it's one of the highest-return uses. It manages the queue, offers the open spot as it frees up, and confirms in order — without a twenty-person text chain.
We run your real scenario live rather than answering it from a slide.